Executive Director of Operations, Technology and Claims at Tokio Marine Seguradora
Adilson Lavrador
Adilson Lavrador has worked in IT and Operations for over 42 years, with 38 years dedicated solely to the insurance industry, having worked for major companies in the financial sector. He holds a degree in Business Administration and a postgraduate degree in Web Applications. He is the Executive Director of Operations, Technology, and Claims at Tokio Marine Seguradora, where he leads a team of over 1,300 employees. He is responsible for the areas of Customer Service, Contact Center, Operational Support, Virtual Branch, 24-hour Assistance, Claims, Technology, Innovation, and Digital. He leads the company's digital transformation, innovation, and process simplification agenda, focusing on the continuous improvement of the experience for Brokers, Agencies, and Clients.
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