Executive Director of Operations, Technology and Claims at Tokio Marine Seguradora
Adilson Lavrador
Adilson Lavrador has worked in IT and Operations for 40 years, including 28 years in insurance, with stints at major financial companies. He holds a degree in Business Administration from São Judas University and a postgraduate degree in Web Applications from Uni-Rio. He holds several certifications in Technology and Management, including a degree in Management from The Wharton Business School. He is currently the Executive Director of Operations, Technology, and Claims at Tokio Marine Seguradora, where he leads a team of over 1,200 employees. He is responsible for Customer Service, Contact Center, Operational Support, Commercial Support, Assistance, Claims, Technology, and Innovation. His commitment is to Digital Transformation and Process Simplification, driving the organization's growth, performance, efficiency, and profitability through Innovation and the conscious use of Technology.
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