Adilson Lavrador has worked in IT and Operations for 40 years, 28 of which have been dedicated solely to the insurance industry, with experience at major financial sector companies. He holds a degree in Business Administration from São Judas University and a postgraduate degree in Web Applications from Uni-Rio. He also possesses several certifications in Technology and Management, including a diploma in Management from The Wharton Business School. Currently, he is the Executive Director of Operations, Technology, and Claims at Tokio Marine Seguradora, where he leads a team of over 1,200 employees. He is responsible for the areas of Customer Service, Contact Center, Operational Support, Commercial Support, Assistance, Claims, Technology, and Innovation. His commitment is to Digital Transformation and Process Simplification, aiming to drive the organization's growth, performance, efficiency, and profitability through innovation and the conscious use of technology.



































































































