Extensive experience in claims management at multinational insurance companies, having worked in analysis, reimbursement, bodily injury, auditing, process centralization, technical reserve, salvage, and currently focusing on theft/robbery, fraud, and fraud prevention. For the past 5 years, I have been in charge of the Document Flow area, where I am responsible for receiving, digitizing, and storing all documents for the claims department. During this period, we reviewed processes, optimized resources, improved SLAs, and reduced costs. In other words, we improved the process while generating savings for the company. In the fraud area, we innovated the services, improving our SLA, reducing expenses, and increasing the volume of proven irregular claims. We also intensified prevention efforts, increasing the company's protection against potential fraudsters.



































































































