Risk and claims management is at the heart of digital transformation, and technology is the driving force shaping its future. This panel explores the most disruptive innovations redefining the insurance journey: from pre-claim inspection to claims, from contracting and assessment to notification, settlement, and recovery. Applications of artificial intelligence, machine learning, IoT, blockchain, and robotic process automation (RPA) will be discussed to optimize efficiency, reduce costs, combat fraud, and, above all, enhance the insurance experience. An essential conversation about the trends and technological roadmap shaping the future of claims management in the insurance market.
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